When you hear the phrase “action plan,” you know you’re at a junior management seminar or a municipal meeting.
So, of course it’s fitting the pair of buzzwordy words would come out of a powwow involving a City Council committee and WRTA officials. Fear not, frustrated bus riders. They hear your complaints. And soon — OK, soon-ish — they promise — like, really for real — there will be an action plan to address them.
Hitch unpacks the B.S. and spins up some synergy to address this paradigm shift.
Please log in or subscribe to support local journalism and read the entire story. Only $2. No recurring charges.