When you hear the phrase “action plan,” you know you’re at a junior management seminar or a municipal meeting.
So, of course it’s fitting the pair of buzzwordy words would come out of a powwow involving a City Council committee and WRTA officials. Fear not, frustrated bus riders. They hear your complaints. And soon — OK, soon-ish — they promise — like, really for real — there will be an action plan to address them.
Hitch unpacks the B.S. and spins up some synergy to address this paradigm shift.